Last Updated: 04 December 2025
These Terms and Conditions apply to your use of picknsave.co.uk and to all orders placed through our website.
By accessing our website or purchasing goods from us, you confirm that you accept these Terms.
If you do not agree, you must not use this website.
1. Who We Are
picknsave.co.uk is operated by:
- Company Name: Pick N Save Supermarkets Limited
- Registered Office: 202–204 Kenton Road, Harrow, London, HA3 8BX
- Company Number: 10482272
- VAT Number: GB 259629752
- Email: customerservices@picknsave.co.uk
- Telephone: 020 8907 8880
2. Use of Our Website
- You agree to use the website only for lawful purposes.
- You must not attempt to interfere with the functionality or security of the site.
- Product images are for illustration only; packaging may vary.
- We may update the website or product information at any time without prior notice.
3. Order Process & Contract Formation
- The display of products on our website is not a binding offer— it is an invitation to purchase.
- By placing an order, you make an offer to purchase goods from us.
- We will send an order confirmation email, but this does not signify acceptance.
- A binding contract is formed only when the goods are dispatched.
- We may decline your order before dispatch in cases including, but not limited to, stock shortages, pricing errors, or suspected fraud.
4. Pricing & Payment
- All prices are in GBP (£) and include VAT where applicable.
- We take reasonable care to ensure prices are accurate; however, errors may occur.
- If an error is discovered after your order, we may cancel the order and issue a full refund.
- Payment is taken at the time of order through our secure payment provider (GlobalPayments).
- We do not store full payment card numbers.
5. Product Availability & Substitutions
- All products are subject to availability.
- If a product becomes unavailable, we may:
- Provide a suitable substitute of similar price and quality, or
- Refund the unavailable item.
- You may refuse substitutes during delivery and receive a refund.
- Fresh and produce items may vary slightly in weight.
6. Delivery
- Goods will be delivered to the address specified at checkout.
- You must ensure the delivery information provided is accurate.
- A person must be available to accept delivery.
- If we are unable to deliver due to no access, no answer, or incorrect address, items may be returned and additional charges may apply.
- If delivery is delayed significantly, we will contact you to re-arrange or offer a refund.
- Risk passes to you once delivery is made; ownership passes once full payment is received.
7. Cancellations, Returns & Refunds
Perishable Goods
- Perishable grocery items (fresh, chilled, frozen, fruits, vegetables, bakery etc.) cannot be returned once delivered unless the item is damaged, not as described, or unsafe.
- Issues must be reported as soon as possible (ideally within 24 hours of delivery) with photographs where possible.
Non-Perishable Goods
- You may cancel or return non-perishable goods within 14 days under the Consumer Contracts Regulations 2013.
- You must notify us of cancellation within 14 days of receiving the goods.
- Items must be returned in original condition and packaging.
- Unless the item is faulty or incorrect, you are responsible for return postage costs.
Refund Processing
- Refunds are issued within 14 days of receiving returned goods or resolving the issue.
- Refunds will be made to the original payment method.
8. Disclaimers & Limitation of Liability
- We do not exclude liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- any rights you have under consumer law.
- Subject to the above, we are not responsible for:
- loss of profits, revenue, or business;
- any indirect or consequential losses.
- Our total liability for any claim related to an order is limited to the value of that order.
9. Data Protection
We process your personal data in accordance with UK GDPR and the Data Protection Act 2018.
Please see our Privacy Policy for full details.
10. Changes to These Terms
- We may amend these Terms at any time to reflect changes in our services or legal obligations.
- The updated Terms will apply once posted on this page.
11. Governing Law
These Terms and any disputes relating to them are governed by the laws of England and Wales.
You agree that the courts of England and Wales will have exclusive jurisdiction.
12. Contact Us
