Delivery Information

We aim to deliver your order quickly, safely and efficiently. Please review the delivery information below to understand how shipping works for orders placed on picknsave.co.uk.

Delivery Policy

Deliveries will be made by our approved carrier to the delivery address you provide during checkout. Please ensure someone is present to receive the order at the scheduled delivery time.

Safe Place Instructions:
If you request your parcel to be left in a safe place or with a neighbour, our carrier will follow your instructions. However, neither the carrier nor Pick N Save Supermarkets Ltd will be liable for loss, theft, or damage after the parcel has been delivered to the safe place.

If we cannot deliver your goods within 30 days of your order date (as required by UK law), we will contact you to arrange a new delivery date or provide a full refund.

In some cases, orders may be delivered in instalments if certain items are temporarily unavailable. You will not be charged extra for split shipments.

Failed Delivery Attempts

• If the courier is unable to deliver due to no answer, incorrect address, or restricted access, the parcel may be returned to us.
• Redelivery charges may apply depending on the courier’s policy.
• We cannot refund delivery fees for missed or failed deliveries caused by incorrect information provided by the customer.

Address Accuracy

Please double-check your delivery address before confirming your order. If you need to amend your address, contact us before 1 p.m. on the date of purchase. Changes may not be possible after this time.

Shipping Information

We deliver to UK Mainland (England & Wales, British Forces) and the following postcode regions:

* Saturday Delivery is currently unavailable.

Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and courier details so you can monitor the progress of your delivery.

Need Help?

If you have any questions about delivery, please contact our Customer Care Team: