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Product ReviewsProduct Reviews

Customer Reviews Policy

Simple rules for helpful, fair, and trustworthy product reviews on picknsave.co.uk

Your honest product feedback helps other shoppers and improves our range. These rules keep all reviews useful, genuine, and fair.

Who can review

  • Only customers who have genuinely used a product should review it.
  • We prioritise reviews from verified purchasers on picknsave.co.uk.
  • We may also publish reviews collected via trusted third-party platforms such as Google or Trustpilot.

General guidelines

We need We will not publish
Reviews based on your actual use of the product. Reviews we believe are fake, misleading, incentivised by third parties, or generated by bots.
Clear comments on quality, taste, performance, or fit for purpose. Reviews for items you have not purchased from us.
Product-focused feedback only. Content unrelated to the product (political statements, personal attacks, links, contact details).
Disclosure if you received any incentive from Pick N Save for an honest review. Content promoting external websites, social media accounts or third-party services.

Content restrictions

  • Service or delivery issues: Use Contact Us for help. Reviews should focus only on the product itself.
  • No defamatory, obscene, hateful, racist, harassing, or unlawful content.
  • No personally identifiable information (names, phone numbers, addresses, emails).
  • No uploads containing viruses, scripts, malware, or harmful code.

Incentivised reviews

  • We may occasionally provide an item for review. You must clearly disclose if a product was provided for free or at a discount.
  • Reviews must always reflect your honest and unbiased opinion.
  • Incentives or payment for reviews from any third party are not allowed.

Accuracy and rights

  • By submitting a review, you confirm you are the original author and your review is honest, accurate, and based on genuine experience.
  • Your review must not violate any third-party intellectual property, privacy or publicity rights.

Verification and moderation

  • We may check whether a review relates to a verified purchase.
  • We may withhold, edit (for formatting only), or remove reviews that breach this policy.
  • We may mask personal data to protect customer privacy.
  • We may reject reviews that appear fraudulent, abusive, or commercially motivated.

How we use your review

By submitting a review, you grant Pick N Save Supermarkets Ltd a perpetual, royalty-free, transferable licence to use, reproduce, publish, translate, adapt, distribute, and display your review (including nickname, location, rating, and content) across our website, apps, marketing materials, emails, advertisements, and social channels worldwide, without compensation, subject to your data rights under our Privacy Policy.

Report a review

If you believe a review breaches this policy, please contact us using Contact Us and include:

  • The product page URL
  • Details of the review in question

Service or delivery issue?

For delivery delays, damaged parcels, or order problems, please contact our Customer Service team through Contact Us. These issues are not handled through the review system.

Data and privacy

Review data is processed as described in our Privacy Policy.

Changes to this policy

We may update or amend this policy from time to time. Continued use of the review system indicates acceptance of any updated version.

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