How returns work, eligibility rules, timelines, and how to contact support
At Pick N Save Supermarkets Ltd, we aim to provide fresh, high-quality products every time. If something is not right, please review the policy below to understand how returns and refunds work.
For health, hygiene, and safety reasons, perishable goods cannot be returned unless:
Perishable items include: fruit, vegetables, fresh products, dairy, frozen items, bakery, and any opened or unsealed food product.
If there is a problem with your order — damaged goods, missing items, or incorrect items — you must notify us within 5 days of delivery.
Please include:
Contact our Customer Support Team:
Non-perishable products (e.g., household items, cleaning supplies, hardware) may be returned if:
Return Address:
Pick N Save Supermarkets LimitedReturn Shipping: The customer is responsible for return postage costs unless the item is faulty or incorrectly supplied.
Proof of Purchase: A valid receipt or order number is required for all returns.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed via your original payment method (GlobalPayments).
Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. You are entitled to a refund or replacement for faulty goods.
If you have any questions or need assistance with a return or refund, please contact us:
